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The Brown Shipley Visa Card, is brought to you in partnership with Visa Europe. As a cardholder you can enjoy an exclusive range of benefits, including:

For further information and to view our VISA Brochure click here.

VISA Travel Insurance Benefit Schedule

An important message for all Brown Shipley VISA Card holders – 16 March 2020

Your Travel Insurance Policy has an exclusion which prevents you from claiming for any circumstances known prior to purchasing a policy or booking a trip which may cause a claim.  Late on 11 March 2020 the World Health Organisation confirmed Coronavirus (COVID-19) has reached pandemic status therefore it is reasonably foreseeable that it may give rise to a cancellation claim.

As an annual multi trip policyholder please be aware any trip booked after 16 March 2020 will not have cover for any cancellation claim in relation to Coronavirus including, but not limited to, your diagnosis of Coronavirus, due to Foreign and Commonwealth Office (FCO) advice or flight cancellation caused by Coronavirus.

We will continue to cover any medical claims because of Coronavirus if you are travelling to an area where no FCO advice against travel exists.

To view the VISA Travel Insurance Benefit Schedule, click here.

If you have a serious medical condition or have received treatment for this in the past and need to cover this on your travel insurance, the Money and Pensions Service (MaPS) have launched a new directory which lists companies which could offer travel insurance for you. You can access the directory here. Alternatively, for further information, please call MaPS on 0800 138 7777 Monday to Friday, 8am to 6pm (calls are free to this number).

Important telephone numbers

Lost / stolen card and fraud Line
+44 (0) 1268 567 421

Customer Services
+44 (0) 1268 567 235 (weekdays 9am-5pm)

Personal assistance, concierge & travel emergency
0845 601 6301

Personal assistance, concierge & travel emergency (if calling from outside UK)
+44 (0) 1733 862 946

Personal Travel Planning Service
0845 601 6301

Terms and conditions

Please download a copy of our VISA Terms and Conditions by clicking here.

Credit is subject to status.