How we can help you
At Brown Shipley, we believe everyone deserves access to the support they need. We understand that every individual’s circumstances are unique, and we’re committed to providing personalised guidance and solutions to make your experience with us simple, seamless, and importantly, tailored to you.
Need to let us know how your circumstances have changed recently? Please contact your Client Advisor, email us here, or click the button below to leave our team a message.
How we can help you during a change in circumstances
Divorce
Divorce brings a lot of uncertainty. Whether you’re used to handling the finances or have had no involvement, making important financial decisions can feel daunting. It’s reassuring to have financial experts on your side, giving you the guidance you need to make the right choices and feel confident about the future.
We’re here to help you through this challenging time. Your Client Advisor can work with you to understand your needs and provide practical solutions to manage the financial aspects of divorce. If you’d like to learn more, you can also read our guide 'The importance of Wealth Planning when going through a divorce' here.
Bereavement
We understand that losing someone close to you can be an emotional time, and that having to deal with some of the practicalities can be difficult and confusing. Our Bereavement Guide can support you through the process of dealing with investments held with us within the estate of someone who has died. It also contains practical information, useful contacts and other bereavement support resources.
Access our Bereavement guide here.
Please remember that your Client Advisor is also happy to guide you through our Deceased Estate Service and answer any questions you may have.
Third-party access
We can set up a trusted “Third Party” or someone with Power of Attorney with permission to access and operate your accounts on your behalf, if you require this. Please get in contact with us here, or reach out to your Client Advisor directly to help you arrange this.
How we can support clients with hearing and speech impairments over the telephone
Relay UK
Helping people with hearing and speech difficulties communicate over the phone, using the national relay service.
Relay UK, a service provided by BT, helps hearing and/or speech-impaired people, talk to each other over the phone using the Relay UK service. Brown Shipley clients can now use the Relay UK service to make and receive calls to discuss their banking and investment needs with their Client Advisor's.
This is a confidential and regulated service with strict guidelines to adhere to. Relay UK is also fully compliant with General Data Protection Regulation (GDPR), meaning your data remains safe and confidential at all times.
Clients can download the Relay UK application via mobile, tablet or PC; or you can use Relay UK via your Minicom or Uniphone.
All calls are subject to normal call charges and you don't pay anything to the service itself.
To use the service, please go to the Relay UK website and follow the instructions to register and download the relevant application.
Digital support
Online security and 'My Brown Shipley'
At Brown Shipley we are committed to keeping our clients safe online. To help protect you, here you can find helpful tips, security information and user guides for using My Brown Shipley, our online service.
My Brown Shipley is provided by a secure connection, you should always access My Brown Shipley via the login on the Brown Shipley homepage.
Helping to protect you against fraud
We are committed to helping you stay protected against fraud. Take a look at our 'How to protect yourself from fraud' guide, which provides examples of fraudulent activity and useful tips on how to keep safe. We would encourage you to familiarise yourself with this guide.
If you suspect that you have become a victim of fraud, contact your Client Advisor.
Financial glossary
We know financial terminology can sometimes feel overwhelming and confusing, so we’ve created a comprehensive glossary to make things clearer and easier to navigate. Its purpose is to help you build confidence in understanding key concepts across the financial sector. Access our financial glossary here.
Don't forget, if you ever need more support, you can always contact us directly or speak with your Client Advisor.
Get in touch for additional support
We are always on hand to help where we can, with an expert that has relevant experience to assist you. We will listen to you and help you find the best service to suit your needs. Or if you have any questions or feedback on this page, we'd love to hear it.
Ways you can contact us
- Email: info@brownshipley.co.uk
- Telephone: 0800 916 6911
- Contact a specific office: You can find more information here.