Please re-check that you are entering the correct:
Username (e.g. ES12345AB)
PIN code (e.g. 123456)
Smartcard code*
To generate a Smartcard code press the button in the bottom right corner of your Smartcard to generate a six-digit code. All six digits should be entered in the ‘Smartcard’ code field. The code is only valid for 15 seconds after which a new code will need to be generated.
* A Smartcard is always required to login via a web browser on a desktop/laptop computer. If you choose to access My Brown Shipley via our dedicated App and enable fingerprint/face ID authentication, it will only be required for initial login.
If you have still having problems logging in, please contact our Dedicated Helpline.
We’ve created a range of user guides to help you get started with My Brown Shipley:
My Brown Shipley User Guide Desktop
My Brown Shipley Mobile APP User Guide
My Brown Shipley User Guide QR login guide
If you have still not found the information you are looking for, please contact our Dedicated Helpline on on 0800 916 6911*.
*Telephone calls may be recorded for regulatory and legal purposes. If dialling from outside the UK please dial +44 207 320 3662.
At Brown Shipley we are committed to keeping our clients safe online. To help protect you, below are helpful tips and security information when using My Brown Shipley, our online service.
My Brown Shipley is provided by a secure connection, you should always access My Brown Shipley via the login on the Brown Shipley homepage.
Accessing My Brown Shipley
Your Smartcard will always be required to login when accessing My Brown Shipley via a web browser on a desktop/laptop computer. If you choose to access My Brown Shipley via our dedicated App and enable fingerprint/face ID authentication, your Smartcard will only be required for your initial login. Subsequent logins via the App will always ask for your PIN code and use your fingerprint/face ID authentication to enable access.
Helping to protect you against fraud
Further information
If you would like to find out more information about how to protect yourself against fraud, do take a look at the following websites which offer straight-forward and impartial advice to help protect you against financial fraud:
* Lines open Monday to Friday – 9am to 5pm. Telephone calls may be recorded for regulatory and legal purposes. If dialling from outside the UK please dial +44 207 320 3662.
If you have any questions about your My Brown Shipley account, or are experiencing problems logging in, please contact our Dedicated Helpline on 0800 916 6911* (Monday to Friday – 9am to 5pm) or by email: mbs.support@brownshipley.co.uk
*Telephone calls may be recorded for regulatory and legal purposes. If dialling from outside the UK please dial +44 207 320 3662.
Unfortunately it was not possible to migrate your historic transaction data to the new My Brown Shipley. Whilst this restricts what you can view initially, over time and as your transaction history builds, you will begin to see what the new system can offer. If you require older transaction history, please contact your Brown Shipley Client Advisor directly and they will be able to provide this for you.
The last movement date on the positions you hold is shown. When you view the holding price history you will be able to see the last movement date. The reference of ‘other’ is simply because this is a migrated transaction date from the old My Brown Shipley system.
The initial standard view has been designed to be as simple and easy to understand as possible, however based on client feedback we have now added additional fields to provide more detail. We will continue to review and improve the display based on your feedback. If you still wish to have a more detailed view of your portfolios please contact your usual Brown Shipley Client Advisor who will be able to assist.
Based on mobile screen sizes and associated security issues the mobile App does not currently display the names of portfolios. The names of portfolios are displayed on our desktop version and each portfolio has a unique portfolio number. As you become more familiar with these numbers it will become clearer which portfolio is which in the App. Please contact your usual Brown Shipley Client Advisor if you need any further assistance.
If your portfolios are managed or reported on a ‘grouped’ basis, a fixed consolidation view of these portfolios will be available to access – these portfolios are prefixed with ‘ZU’. You can view your portfolios individually or by your fixed “group”. If you want to view a consolidated view of all your assets please take care not to include your ‘Z-Group’ as this may cause a double count.
The new My Brown Shipley is considerably more powerful than previous versions and offers you a much greater insight into how your portfolios are performing. For more information on navigating My Brown Shipley please view our handy user guides above or contact our Dedicated Helpline on 0800 916 6911*.
The My Brown Shipley system does not currently offer the option to perform online payments, however, we are investigating this functionality and it may be available in the near future.
Face and fingerprint ID make it far easier to access the My Brown Shipley App, however, for security reasons we will always ask you for 2 factor authentication when you are accessing My Brown Shipley. For more information on staying safe online please see our Online Security Section.
We value your feedback and have already made a number of enhancements to My Brown Shipley based on client input. If you wish to offer your feedback on My Brown Shipley call us on 0800 916 6911* (Monday to Friday – 9am to 5pm) or by email: mbs.support@brownshipley.co.uk.
*Telephone (lines open Monday to Friday – 9am to 5pm) calls may be recorded for regulatory and legal purposes. If dialling from outside the UK please dial +44 207 320 3662.
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