Cookies on Brown Shipley

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My Brown Shipley
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Support

My Brown Shipley
Support

Having problems logging in? Choose a topic from the menu below to access relevant information for My Brown Shipley.

To register, simply talk to your usual Brown Shipley adviser.

Please re-check that you are entering the correct:

  • Username
  • Password
  • PIN
  • Cryptocode including hyphen (e.g. 123-4567)

If after re-checking you find you are unable to log in you will need to email us mbs.support@brownshipley.co.uk and we will resolve the issue.

Alternatively you can call us on 020 7320 3662 (between Monday – Friday 9-5pm).

You will then go through a series of security questions on successful completion of this exercise we will re-set your login details to enable you to log back in and reset your password. If you fail the security question process we will only be able to send your details by post and only to your address previously registered with us. We will never ask for your details by phone or email and will not be able to give you any lost details by phone, either.

Knowledge of your username and password are restricted within Brown Shipley. Your adviser (and their team) does not have access to this information.  Please see our online security section for further information on resetting your login details.

We will never ask for your details over the phone or via email, and we will not be able to give you lost details by phone.

My Brown Shipley features high levels of security and data protection with encryption technology and multiple safeguards in place to protect integrity. The service is hosted by us, and not by an Internet Service Provider.

My Brown Shipley is provided by a secure connection, you should always access My Brown Shipley via the login homepage.

What you can do.

To ensure that your personal details and financial information remain safe, follow these simple procedures and practices.

  • Ensure that you are logging on to our secure site by accessing directly via My Brown Shipley.
  • Keep your Username and Password private and never disclose them to anyone else.
  • Change your password regularly – you can do this easily with My Brown Shipley.
  • Keep your Cryptocard safe at all times.
  • Do not give out any of these details on the phone or by email. Brown Shipley will never ask you for this information.
  • Log out after each use of My Brown Shipley.
  • Be careful when using computers in public places or with public computers or with public wireless network connections.
  • Be alert to fraudulent emails claiming to be from Brown Shipley. They will ask you for personal information and/or redirect you to a site that asks for your security details. Do not respond to these.
  • Make sure your computer has up to date anti-virus software installed and maintained.
  • Maintain a firewall on your computer. This will protect your computer from unauthorised access.
  • Keep your computer software up to date.
  • Be alert for scams as they are increasing in volume and sophistication. They will often involve someone masquerading as a Brown Shipley official and trying to deceive you into parting with money. If you suspect fraud is being conducted using the Brown Shipley name then please send us details immediately to info@brownshipley.co.uk
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