Information about your Current Account

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The Financial Conduct Authority requires us to publish the following information about our personal current accounts.

The Fee Information Document for current accounts can be downloaded here.

The Fee Information Document for business accounts can be downloaded here.

Information about your current account

How quickly do we open Personal current accounts?

We give customers an account number and enable them to start paying into the account:

  • the same day, for 5% of customers;
  • on average, in 12 days; and
  • within 8 days for 99% of customers.

These figures are based on the time taken from when we first receive an application to open the account.

How quickly do we give customers a debit card?

Brown Shipley does not offer a debit card for its current accounts.

How quickly do customers get internet banking?

Brown Shipley does not offer internet banking.

How quickly is an overdraft available?

Brown Shipley do not offer overdrafts as a feature of its current accounts.

Such facilities are considered by separate application.

How quickly do we open Business current accounts?

We give customers an account number and enable them to start paying into the account:

  • the same day, for 17% of customers;
  • on average, in 19 days; and
  • within 19 days for 99% of customers.

These figures are based on the time taken from when we first receive an application to open the account.

How quickly do we give customers a debit card?

Brown Shipley does not offer a debit card for its current accounts.

How quickly do customers get internet banking?

Brown Shipley does not offer internet banking.

How quickly is an overdraft available?

Brown Shipley do not offer overdrafts as a feature of its current accounts.

Such facilities are considered by separate application.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.


In the 3 months between 1 April 2020 and 30 June 2020In the 9 months between 1 April 2020 and 31 Dec 2020
 Total number of incidents reported00
 Incidents affecting telephone bankingN/AN/A
 Incidents affecting mobile bankingN/AN/A
Incidents affecting internet bankingN/AN/A

Please note: Brown Shipley Payment Services do not include telephone, mobile or internet banking.

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

We are not required to publish a summary of our complaints data for the most recent six month period.

The Financial Ombudsman Service publishes its complaints data every six months. Its most recent publication does not contain any data relating to us.

Please click here to download a glossary of the terms we use when describing your payment account.