|Website Terms & Conditions
|Consumer Credit Act
|Annual Report & Pillar III
|Rates & Prices
|Brown Shipley Order Execution
|How to protect yourself from fraud
|Information about your Current Account
|Modern Slavery Statement
|PSD2 (Payment Services Directive)
|Financial Reporting Council
We give customers an account number and enable them to start paying into the account:
These figures are based on the time taken from when we first receive an application to open the account.
Brown Shipley does not offer a debit card for its current accounts.
Brown Shipley does not offer internet banking.
Brown Shipley do not offer overdrafts as a feature of its current accounts.
Such facilities are considered by separate application.
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
|In the 3 months between 1 July 2021 to 30 September 2021
|In the 9 months between 1 April 2021 and 30 September 2021
|Total number of incidents reported
|Incidents affecting telephone banking
|Incidents affecting mobile banking
|Incidents affecting internet banking
Please note: Brown Shipley Payment Services do not include telephone, mobile or internet banking.
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.
We are not required to publish a summary of our complaints data for the most recent six month period.
The Financial Ombudsman Service publishes its complaints data every six months. Its most recent publication does not contain any data relating to us.
Please click here to download a glossary of the terms we use when describing your payment account.