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We take online security very seriously. Here we describe the measures we have taken to protect your information and also list some simple practices that you should follow to help ensure that security is not compromised and attempts at fraud are minimised.
Access to My Brown Shipley is controlled through three levels of security:
Your adviser (and team) does not have access to this information. If you have lost or forgotten any of the three levels of security you will need to contact us by email at firstname.lastname@example.org or by calling 020 7320 3662 (Monday – Friday between 9am – 5pm).
You will then go through a series of security questions on successful completion of this exercise we will re-set your login details to enable you to log back in and reset your password. If you fail the security question process we will only be able to send your details by post and only to your address previously registered with us. We will never ask for your details by phone or email and will not be able to give you any lost details by phone, either.
My Brown Shipley is provided by a secure connection, you should always access My Brown Shipley via the login homepage.
To ensure that your personal details and financial information remain safe, make sure you follow these simple procedures and practices.